On a steamy August morning I embarked upon a journey to BJ's Wholesale in Revere, MA. My girl wanted to do some food shopping and pick herself up some chicken breasts and thighs. It was boiling hot as I tooled down Rt 107 with my girl beside me.

Our car, sadly, has no working air conditioner so we were uncomfortable. Entering the parking lot, I pulled into the gas station that is attached to the store. One of the best advantages of my membership is that gas station, which always has the lowest price around. I take advantage of it almost every time I shop here. I filled up and proceeded into the BJ's Wholesale Club. We wandered the aisles and finally came upon the bakery/produce/deli section of the store. BJ's has one kick ass bakery! They have EVERYTHING and it is yummy. I have never been disappointed. Their bread selection, especially the artesian style, is outstanding. Right next to the bakery is the deli with a foods to go that you see at all the supermarkets, with rotisserie chicken's etc.etc. Then you hit the meat section next to that. This is where our membership pays off. I challenge anybody to find a supermarket with a better value or selection. She bought two packages of individually wrapped chicken breast and two packs of thighs. Off to the checkout!  As you may discover if you use the self checkout register like the gal and I do, it can go haywire when it comes to the part when you have to scan the bar code on meats/deli/produce items. Very often when you place the item on the conveyor belt, it's rejected and rolled back to you. Try again. Then the beacon on the register begins the "help this stooge" s.o.s pulse. An employee swoops in an bails you out within a minute or two. Beep,boop,beep boop their fingers punch codes and boom your through-thank-you I-will-have-a nice day. Off we go. However, unbeknown to us, the one pack of chicken thighs that had needed the extra effort, did NOT register at the sale price of $5.36 but $10.21! We of course didn't catch the error until we trekked all the way back to our apartment. Upon discovering the error we debated going back. $4.85 cents isn't a lot of money but...that's a lot of money to be overcharged! When one is owed money one always rounds up. As far as I was concerned BJ's owed us an Abe Lincoln! However this would require another hot excursion, and since bad tempers settled in we decided screw it we'll take them back another time. When I settled in front of my computer in our steaming hot apartment, I was stewing. Hot, sweaty, disgruntled and mad I hit my Twitter account up and tattled like a little schoolboy on the class bully who took his lunch money!  My 140 character rant tweeted our rage into Twitter nation. The next day I got an unexpected message back on my Twitter timeline.  It was BJ's twittering me an apology! Not only that but I got an offer of a refund, a handwritten apology letter from Rich Capone, manager of the store and some coupons! This all from one tweet sent from my computer! The response was unreal! I conclude some companies are going to do very well in this social network age, BJ's Wholesale Club is one. If you yourself have this situation don't hesitate to use the power of social networks to get satisfaction. In the meantime hit BJ's Wholesale Club's link www.bjs.com/ and get yourself a membership. You'll be glad you did.


Mot the Blogger